Casino Operations Manager

Joliet, IL 60433

Job ID: JN -052018-23825 Industry: Hotel & Restaurant Pay Rate: $70,000 - $80,000
One of Chicagoland' s hottest casinos is looking for its next Casino Operations Manager! Do you love working in an upbeat & energetic environment? Do you enjoy providing outstanding guest service? Do you thrive on leading and mentoring your teams? Then I want to speak with you!
Casino Operations Manager Functions:
  • Manages all aspects of slots, table games, beverage and EVS operations for casino, ensuring optimum performance of all.
  • Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and high-quality service.
  • Monitors results through inspection, evaluation, and analysis.
  • Makes changes if necessary, to achieve an end result.
  • Management accountability for all team members for day to day and long-term operations to include developing employees which include coaching, mentoring, and appropriate performance management up to and including separation.
  • Familiarization with all brand programs and systems.
  • Responsible for the overall integrity of daily operation ensures compliance with all regulatory, internal control, and policies and procedures.
  • Builds guest relations through visibility to the customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
  • Presents oneself as a credit to the company and encourages others to do the same.
  • Performs all other related and compatible duties as assigned.

Casino Operations Manager Qualifications:
  • Three (3) years progressively more challenging leadership role, casino operations preferred.
  • Table games experience required.
  • Proven time management and critical thinking skills required.
  • Must possess excellent employee relations skills.
  • Must be flexible with schedule to include nights, holidays and weekends.

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