Casino Operations Manager

Joliet, IL 60433

Posted: 07/16/2018 Industry: Hotel & Restaurant Job Number: JN -072018-27019 Pay Rate: $70,000 - $80,000
One of Chicagoland's hottest casinos is looking for its next Casino Operations Manager! Do you love working in an upbeat and energetic environment? Do you enjoy providing outstanding guest service? Do you thrive on leading and mentoring your teams? Then I want to speak with you!

Casino Operations Manager Functions:

  • Manages all aspects of slots, table games, beverage and EVS operations for casino, ensuring optimum performance of all.
  • Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and high-quality service.
  • Monitors results through inspection, evaluation, and analysis.
  • Makes changes if necessary, to achieve an end result.
  • Management accountability for all team members for day-to-day and long-term operations to include developing employees which include coaching, mentoring, and appropriate performance management up to and including separation.
  • Familiarization with all brand programs and systems.
  • Responsible for the overall integrity of daily operation ensures compliance with all regulatory, internal control, and policies and procedures.
  • Builds guest relations through visibility to the customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
  • Presents oneself as a credit to the company and encourages others to do the same.
  • Performs all other related and compatible duties as assigned.

Casino Operations Manager Qualifications:

  • Three (3) years in progressively more challenging leadership roles, casino operations preferred.
  • Table games experience required.
  • Proven time management and critical thinking skills required.
  • Must possess excellent employee relations skills.
  • Must be flexible with schedule to include nights, holidays and weekends.

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