Director of Rooms
Matthews, NC 28211
The ideal Director of Rooms candidate will have: excellent communication skills in all aspects; professional and appropriate business appearance and presentation; 3-5 years experience in a comparable position in a luxury, 4 or 5-star hotel operation; excellent knowledge of all aspects of Rooms Division Operations; excellent organizational and administrative skills; excellent guest service and problem resolution skills; the flexibility to meet the demands of a 5-star operation; and the ability to work comprehensively with spreadsheets and budgeting packages.
We will look at Assistant Directors looking to make the jump to Director as well as seasoned directors.
The duties and responsibilities of a Director of Rooms include: coordinating the organization and administrative functions in all areas of the Rooms Division; ensuring total compliance with standards of operation; ensuring that staffing is maintained at an appropriate level to match business demand; participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans; establishing monthly reporting system to monitor; handling all guest complaints expeditiously to complete resolution; closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures. The position oversees Housekeeping, Front Desk, Guest Services, and VIP/Loyalty Programs.
We offer a Strong compensation program, along with a 20% bonus and a great benefits package. Relocation packages are negotiable!
Salary of $85,000 to $90,000
- Rob Goebel is a 14-year veteran with Goodwin Recruiting specializing in direct placement recruiting for hospitality-related businesses across the United States.
- Rob has an extensive hospitality background.
- Rob is a true partner, committed to matching top talent with top clients and bringing southern hospitality to a new level.
- In his free time, you can find Rob on the water casting a line or spending time with family, including the newest addition of twin grandsons!