Director of Service Management

Phoenix, AZ 85040

Industry: Manufacturing & Engineering Job Number: JN -112018-31166 Pay Rate: $100,000 - $125,000

We are currently searching for a Director of Service Management for a well-established company in Phoenix, AZ. The ideal candidate for the Director of Service Management will lead the Service Managers through guidance and leadership in the development of their employees and the business.

Director of Service Management Responsibilities:

  • Ensure and maximize the profitability of every technician and ensure customer satisfaction
  • Communicate company, branch, and individual goals of performance expectations to Service Managers at each location
  • Meet with each Service Manager weekly to ensure progress in performance and profitability goals are being achieved
  • Review metrics to highlight and address problems or underperforming areas while ensuring strategic growth
  • Working directly with upper management HR to develop plans to assist Service Managers with Tech hiring retention
Director of Service Management Requirements:
  • Bachelor s degree with 6-plus years of strategic management experience
  • Excellent and concise verbal and written communication skills
  • Microsoft Office Suite proficiency
  • QuipWare experience a plus
  • MBA/Master s Degree a plus
Director of Service Management Compensation & Benefits:
  • Base salary of $100K - $125K, based on experience
  • Annual Bonus
  • Excellent benefits package and allowance
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