Executive Housekeeper

Westlake, OH 44145

Company Industry: Hotel & Restaurant Job Number: JN -082019-38607 Salary: $50,000 - $55,000 Experience Level: Management / Assistant Managers Job Function: Operations
BASIC PURPOSE: Plan and manage the room and related area's operations of the hotel to achieve customer (guest, employees, corporate, and owners) satisfaction and quality service while meeting/exceeding financial goals.
ORGANIZATIONAL SCOPE: Position is responsible for short/long-term planning and day-to-day operations of the room and related areas. Recommends the area's budget and manages expenses within approved budget constraints. Major areas of responsibility/management include: Housekeeping, Public Space, and Deep Clean program.
ESSENTIAL FUNCTIONS:
  • Manage the Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate (35%)
  • Develop, recommend, implement and manage division s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations (20%)
  • Implement company programs (TTH/Franchiser) and manage the operations of the division in a manner consistent with Federal/State laws and regulations and TTH s policies and procedures to ensure a high level of quality and customer satisfaction (20%)
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality (5%)
  • Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets (5%)
NON-ESSENTIAL FUNCTIONS:
  • May assume some responsibilities of the General Manager in his/her absence. (5%)
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. (10%)
KNOWLEDGE AND SKILLS:
Education: A four-year college degree or equivalent education/experience
Experience: Four to five years of employment in a related position with this company or other organization(s)

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other class protected by federal, state or local law. In addition, we do not discriminate against qualified applicants with arrest or conviction records.
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