Multi Unit F & B Manager for Established Hospitality Company

West Unity, OH 43570

Industry: Hotel & Restaurant Job Number: JN -122018-32830 Pay Rate: $53,000 - $56,000
The F&B Multi Operations Manager is responsible for managing the operation of assigned QSR and/or Casual Dining units in support of the location Director of Operations. This position is charged with achieving targeted sales, profitability, customer service, and market share goals while protecting the long-term success and integrity of our business. The F&B Multi Operations Manager is also responsible for managing his/her operations team and performing other responsibilities as directed by their manager. This is an exempt position and typically reports to the Director of Operations.

F&B Multi Operations Manager Essential Functions:
  • Ensures, on a daily basis, that the units are open and staffed appropriately, the store is clean, inventory levels are appropriate, and equipment is working properly
  • Uses judgment and discretion to resolve complex questions and problems and refers more complex issues to the Director of Operations
  • Supervises the day-to-day activities of associates and assigns responsibilities for specified work
  • Monitors activities, duties, and responsibilities of exempt-level associates on the management team to ensure they are performing exempt-level work on a daily basis
  • Coaches and develops assigned operations associates
  • Maintains an in-depth understanding of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
  • Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
  • Monitors and maintains all quality control records, to include ensuring compliance with quality assurance and loss prevention policies and procedures
  • Manages the use and improvement of all systems, policies, and procedures developed by HMSHost and its branded partners
  • Ensures an exceptional level of food, service, ambiance, and overall customer and associate satisfaction
  • Analyzes and manages financial results of the units to ensure maximum profits are balanced with customer and associate satisfaction
  • Ensures that all products are prepared and presented in accordance with brand or company standards
  • Identifies and executes hiring, termination, advancement, promotion, or any other associate status change needs of the units
  • Interviews and selects job candidates for open operations positions
  • Maintains effective communication and positive associate relations by ensuring all associated activities are performed in a timely and professional manner, to include hiring, training, performance reviews, progressive discipline, resolving associate relations issues, and managing incentive programs
  • Provides the highest quality of customer service to the customers at all times, to include monitoring guest interactions to ensure proper training of all staff
  • Supports and enhances working relationships with partners, landlords, and the community
  • Acts fairly and honestly in all dealings within HMSHost, with our suppliers, and with our customers treats all associates fairly, with dignity and respect
  • Monitors progress towards unit goals and assigns associates to meet those objectives
Minimum Qualifications, Knowledge, Skills, and Work Environment:
  • Requires a High School diploma or general education development (GED) diploma; college degree in hospitality, restaurant management preferred; brand certification a plus
  • Requires 5 or more years of experience in high-volume and/or multi-unit Food and Beverage operations or other related management experience
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals
  • Possesses a proven background in maintaining strong cost control and quality standards
  • Possesses the knowledge and skills necessary to understand and use financial reports
  • Demonstrates the ability to drive profitable growth while improving customer and associate satisfaction
  • Demonstrates strong leadership, personnel management, and interpersonal skills
  • Demonstrates team management, delegation, issue resolution, coaching skills, and ability to motivate others and act as a change agent
Demonstrates organization and multi-project time/issue management
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