Restaurant Director of Operations

Tacoma, WA 98402

Industry: Hotel & Restaurant Job Number: JN -112018-31248 Pay Rate: $75,000 - $90,000
Now hiring a Restaurant Director of Operations for one of Seattle's largest QSR restaurant groups. Needs to have a track record of at least 2-3 years of successfully managing Area Directors or Multi-Unit Managers. Intelligent, business-minded, people developer, servant leadership, outstanding work ethic, and a relentless go-getter should describe your style!

Restaurant Director of Operations Summary
Responsible for driving restaurant sales and profits by providing clear direction and leadership to restaurant management that focuses on a guest-centric culture, including consistently delivering excellent guest service and food quality, executing brand standards, and by promoting the Company s vision, mission, and values. Span of control: 3-5 Area Directors, accountable for 25-40 restaurants.

Restaurant Director of Operations Responsibilities
  • Oversees execution and ensures adherence with all Company and restaurant systems, procedures, and food safety requirements. Conducts restaurant audits and regularly monitors performance.
  • Educates and consults with managers to ensure their understanding of restaurant operational and financial performance, including knowledge of income and expense reports and quality and service reports; ensures reports are reviewed each Period. Thinks strategically and helps managers to identify trends and implement action plans to improve restaurant sales and profit.
  • Performs an active role in promoting the restaurant in the local community, including networks with community leaders to establish relationships; participates and represents the Company in community events; keeps informed of local competitor activities.
  • Develops relationships with restaurant employees and promotes a work environment of mutual respect; seeks and acts upon employee feedback; addresses employee relations issues and ethics calls; conducts employee investigations and resolves issues. Ensures a restaurant environment that is fun, clean, and safe
Restaurant Director of Operations Competencies
  • Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in service and process; acts with customers in mind
  • Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all sources for answers; is excellent at honest analysis
  • Deals with direct reports in a timely and consistent manner; doesn't allow problems to fester; provides challenging and stretching assignments to develop
Restaurant Director of Operations Benefits
  • Above industry standard compensation with bonus potential of over $20,000 annually
  • Outstanding health benefits: health insurance, vision, dental, low deductible
  • Opportunity for growth, expansion, and profit sharing
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